أعلنت الشركة السورية للاتصالات عن حدوث عطل عام أدى إلى خروج عدد كبير من الدارات عن الخدمة، مشيرة إلى أن الأسباب تعود لعوامل خارجة عن إرادتها، في وقت أكدت مصادر أن العطل في محافظتي درعا والسويداء
وأكدت الشركة في بيان رسمي أن كوادرها الفنية المختصة باشرت فورًا العمل على تحديد موقع العطل بدقة، واتخاذ الإجراءات اللازمة لمعالجته بأسرع وقت ممكن، بهدف إعادة الخدمة إلى وضعها الطبيعي في أقرب فرصة
وشددت الشركة على التزامها الكامل بضمان استمرارية الخدمة وتحقيق الاستجابة الفنية الفورية لأي طارئ، معربة عن تقديرها لصبر المشتركين وتفهّمهم ريثما يتم الانتهاء من أعمال الصيانة
وكانت انقطعت خدمات الاتصالات في مناطق واسعة من حلب و ريف دير الزور الشرقي، جراء عطل فني أصاب الكابل الضوئي الرئيسي ما أدى إلى توقّف خدمات الهاتف الخلوي والأرضي والإنترنت عن عدد من المدن والبلدات
وذكر مصدر في فرع اتصالات دير الزور أن العطل وقع على بُعد 48 كيلومترًا من مركز المدينة وتسبب بانقطاع الخدمات بشكل كامل عن مدينتي الميادين والبوكمال، بالإضافة إلى أجزاء من الريف الشرقي
وأوضح المصدر أن الورشات الفنية المختصة باشرت فورًا العمل على تحديد موقع العطل بدقة وتتخذ حاليًا جميع الإجراءات اللازمة لإصلاحه في أسرع وقت، مع بذل أقصى الجهود لإعادة الخدمة للمشتركين بالسرعة القصوى
وفي وقت سابق أعلنت وزارة الاتصالات والتقانة عبر تصريح أن انقطاع خدمة الإنترنت في بعض المناطق يعود إلى عطل فني وأكدت أن كوادر السورية للاتصالات تتابع إصلاح الخلل لإعادة الخدمة في أقرب وقت ممكن
وتُعلن الجهات الرسمية عادةً عن هذه الأعطال فور حدوثها، حيث تُباشر الورشات المختصة بإجراءات المعالجة وفق بروتوكولات الطوارئ المعتمدة، في محاولة لتقليل الأثر على المواطنين وضمان استمرارية الخدمات الحيوية
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